Operational policyThese public terms are maintained as the product evolves. Enterprise order forms and signed agreements control where expressly stated.
How AI is used
klax IQ can classify requests, retrieve tenant-approved knowledge and commerce context, produce resolution plans and responses, recommend or execute eligible actions, and learn from governed outcomes. The exact behavior depends on tenant configuration, permissions, provider availability, and evidence.
Governance controls
- Tenant-scoped knowledge, policies, identities, and action limits.
- Eligibility, permission, policy, approval, execution, verification, and audit checks.
- Confidence and safety thresholds for autonomous sending.
- Human review, escalation, correction, and shutdown controls.
Limitations
Generative systems can produce inaccurate, incomplete, or unexpected results. Customers remain responsible for configuring the service, confirming imported information, supervising higher-risk workflows, and meeting legal obligations to their customers.
